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Frequently Asked Questions

Listed below are our most frequently asked questions (FAQ) and their answers. If you still have a question, please visit our 'Contact Us' page to drop us a message or call us on 1300 854 151 to speak to a representative.

Tailor your experience with the choice between our standard or premium product and service offerings, aligning with your preferences. Seamlessly transition your portfolio or decide on the ideal investment amount. At KOSEC, each of our valued clients receives complimentary dedicated account support and assistance. Reach out to us at 1300 854 151 to connect with a representative who will expertly guide you through the next steps, including a smooth account opening process.

Paying your annual service fee is effortless—simply opt for credit or debit card payment over the phone or initiate a direct bank transfer. Your convenience matters, which is why your yearly service fee will automatically renew unless you decide otherwise. Your journey with us is designed to be effortless and fulfilling.

KOSEC takes immense pride in upholding exceptional standards while delivering a product and service offering of the utmost premium quality. Our foundation rests upon a robust, evidence-based, and transparent investment strategy, fostered by a culture of excellence and innovation. At the heart of our success lies a collective of the industry’s most brilliant talents, synergistically working together.

This cohesive approach empowers us to provide clients with access to exceptional opportunities that are rarely spotted in the market, elevating their investment experience to new heights.

Depending on the account type, the process may be as straightforward as sharing your name, residential address, contact number, date of birth, occupation, and Tax File Number.

We offer various account types to cater to different clients:

    • Individual Account: Designed for one individual.
    • Joint Account: For two individuals.
    • Company Account: Ideal for companies with a list of directors.
    • Trust Accounts: Including Family Trust, Self-Managed Super Fund, Discretionary Trust, and more.
    • Trust with Individual Trustee/s: Suitable for trusts with individual trustees.
    • Trust with Company Trustee: Geared towards trusts with a company acting as the trustee.

Certainly, your designated Private Wealth Client Assistant can facilitate a HIN (Holder Identification Number) transfer using a straightforward broker-to-broker transfer form. This transfer is both cost-free and swift, typically completed within 48 hours, while leaving your existing portfolio entirely unchanged.

Client funds are securely held in their own name with a prominent Australian banking institution. Whenever a transaction occurs, contract notes are issued under the respective client’s name.

We present our clients with opportunities and proceed with trades once we obtain their approval. Our commitment to full transparency empowers clients with enhanced control and security over their investments. It’s important to note that we provide factual information and do not provide specific advice to consider clients’ circumstances, needs, personal situations, or investment objectives.

Clients have the option to get in touch with our trading and dealing team at 1300 854 151, where one of our market experts can place transactions for you over the phone right away. Alternatively, you can also log in to your account and personally execute trades.

At KOSEC, in our commitment to deliver a superior service, we grant clients access to a team comprising traders, dealers, an analyst, and a client relationship manager. This comprehensive approach ensures that every client receives the utmost care and attention.

Upon setting up a client’s trading account, we can, upon request, provide them with a username and password, enabling online access to their account.

Absolutely not. KOSEC takes pride in its transparency, which means, unlike other institutions, we won’t burden you with any administrative fees, management fees, consultancy fees, cash holding fees, outperformance fees, or exit fees. Your costs are limited to an annual service fee and brokerage per transaction.

Our private wealth clients are cordially invited to schedule an appointment and visit our offices to engage in portfolio discussions. Appointments can be arranged from Monday to Friday, between 8:30 am and 5:30 pm.

Certainly, a majority of our clients possess a self-managed super fund (SMSF), an area we actively engage with as well.

Absolutely! The end of the financial year (EOFY) can be a busy time for investors as they arrange their financial affairs. We provide clients with all the necessary documentation, which is automatically sent to you at the end of the financial year without any additional costs.

Indeed, numerous clients oversee portfolios on behalf of another individual, a process achievable by completing a “Third Party Authority Form” and furnishing the necessary identification documents.

If your stocks are presently held with a different broker, they will be connected to your broking account’s HIN (Holder Identification Number) through CHESS sponsorship. A HIN, marked by a 10-digit number commencing with an ‘X’, serves to identify you as the proprietor of a collection of stocks. Conversely, if your shares aren’t under the purview of a broker, they are probably Issuer-sponsored and administered by the company’s chosen share registry. Such shares are assigned an SRN (Security Reference Number), which comprises nine or ten digits and starts with an ‘I’.

Certainly, you have the ability to do so. As long as the shares are registered under the same name as your KOSEC Private Wealth Account, one of our representatives can facilitate the transfer of these shares to your CHESS Sponsored HIN and execute their sale as per your instruction. Should the shares be registered under a different name, we can assist in opening separate accounts for you.

Absolutely, that’s achievable. The method to accomplish this is called an off-market transfer (OMT).

Should there be changes in your contact details, address, trust information, or other account particulars, please don’t hesitate to reach out to KOSEC at 1300 854 151 for further assistance and guidance.

Market orders are engineered for swift execution at the most favorable market price. In contrast, limit orders are crafted to stipulate a specific price at which an investor aims to either buy or sell a security.

Upon your preference, you can initiate the placement of contingent orders on your account, with the most typical being a stop loss or stop gain. A stop loss serves as a risk management tool in investment and trading, employed to restrict potential losses on a position. This entails an automatic sell order for a stock when its price reaches a pre-set level, known as the stop price. Conversely, ‘stop gain’ signifies a predetermined price point at which an investor chooses to sell a stock to secure profits.

You have a 14-day window, starting from the date of your initial payment, to request a refund for your annual service fee.

If the provided FAQs do not address your inquiry, kindly get in touch with a representative at 1300 854 151.

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